TITLE: HP Support Assistant

VERSION: 8.0.29.6 REV: A PASS: 1
DESCRIPTION:
This package provides the HP Support Assistant for the supported notebook models
running a supported operating system. The HP Support Assistant enables HP
customers to discover, maintain, and troubleshoot issues with their computers.
It also enables customers to contact HP to receive assistance.

PURPOSE: Critical
SOFTPAQ FILE NAME: sp71727.exe
SOFTPAQ MD5: 0540b0408adbcc70c85071fa07d3cd74
SUPERSEDES: SP68201
EFFECTIVE DATE: June 24, 2015
CATEGORY: Utility-Tools
SSM SUPPORTED: No

PRODUCT TYPE(S):
Desktops;Workstations;Consumer Desktops;Notebooks

HARDWARE PRODUCT MODEL(S):
HP ZBook 17 G2 Mobile Workstation
HP ElitePad 1000 G2
HP Pavilion x2 Detachable Notebook PC
HP Split x2 Detachable PC
HP EliteBook Folio 9480m Notebook PC
HP EliteBook 1040 G2 Notebook PC
HP EliteBook Folio 1020 G1 Notebook PC
HP EliteBook Folio 1020 G1 Special Edition Notebook PC
HP EliteBook Folio 1040 G3 Notebook PC
HP ENVY x2 Detachable PC 13
HP Notebook 15
HP EliteBook 840 G3 Notebook PC
HP EliteBook 740 G3 Notebook PC
HP EliteBook 850 G3 Notebook PC
HP EliteBook 750 G3 Notebook PC
HP ZBook 15u G3 Mobile Workstation
HP EliteBook 740 G2 Notebook PC
HP EliteBook 840 G2 Notebook PC
HP EliteBook 750 G2 Notebook PC
HP EliteBook 850 G2 Notebook PC
HP ZBook 14 G2 Mobile Workstation
HP ZBook 15u G2 Mobile Workstation
HP ProBook 640 G2 Notebook PC
HP ProBook 650 G2 Notebook PC
HP Pavilion Gaming Notebook PC
HP ProBook 640 G1 Notebook PC
HP ProBook 650 G1 Notebook PC
HP x2 210 G1 Tablet
HP ElitePad 1000 G2 Healthcare
HP ProBook 11 G1 Education Edition
HP Pavilion x360 Convertible Notebook PC
HP Pavilion x360 m3 Convertible Notebook PC
HP ENVY m6 Notebook PC
HP Envy 8 Note 5000 Tablet
HP Pro Tablet 10 EE G1
HP Notebook 15g
HP Notebook 15q
HP 250 G4 Notebook PC
HP 256 G4 Notebook PC
Compaq CQ45 Notebook PC
HP Notebook 1000
Compaq 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
HP Notebook 15 TouchSmart
HP 255 G3 Notebook PC
HP Pro x2 612 G1 Power Keyboard
HP Pro x2 612 G1 Tablet
HP Pro x2 612 G1 Tablet with Power Keyboard
HP ENVY TouchSmart 15 Notebook PC
HP ENVY Notebook PC
HP ENVY 15 Notebook PC
Compaq 14 Notebook PC
Compaq 14 TouchSmart Notebook PC
HP Notebook 14
HP Notebook 14 TouchSmart
HP 245 G3 Notebook PC
HP EliteBook 725 G3 Notebook PC
HP EliteBook 725 G2 Notebook PC
HP 245 G4 Notebook PC
HP Elite x2 1012 G1 Advanced Keyboard
HP Elite x2 1012 G1 Tablet
HP Elite x2 1012 G1 with Travel Keyboard
HP Elite x2 1011 G1 Power Keyboard
HP Elite x2 1011 G1 Tablet
HP Elite x2 1011 G1 Tablet with Power Keyboard
HP Pro Tablet 408 G1
HP EliteBook Revolve 810 G3 G1
HP ProBook 455 G3 Notebook PC
HP Stream x360 Convertible PC 11
HP Notebook x360 Convertible
HP ProBook 455 G2 Notebook PC
HP ProBook 445 G2 Notebook PC
HP Pavilion x360 Notebook PC
HP Spectre x360 Convertible Ultrabook PC
HP 250 G3 Notebook PC
HP 256 G3 Notebook PC
HP ProBook 470 G2 Notebook PC
HP ProBook 450 G2 Notebook PC
HP ProBook 450 G3 Notebook PC
HP ProBook 440 G3 Notebook PC
HP ProBook 470 G3 Notebook PC
HP Notebook 11
HP ProBook 440 G2 Notebook PC
HP ProBook 430 G3 Notebook PC
HP ProBook 430 G2 Notebook PC
HP EliteBook 820 G3 Notebook PC
HP Notebook 14g
HP Notebook 14q
HP 240 G4 Notebook PC
HP 246 G4 Notebook PC
HP ENVY x2 Detachable PC 15
HP EliteBook 720 G2 Notebook PC
HP EliteBook 820 G2 Notebook PC
HP 240 G3 Notebook PC
HP 246 G3 Notebook PC
HP ElitePad 1000 G2 Rugged
HP ProBook 645 G1 Notebook PC
HP ProBook 655 G1 Notebook PC
HP EliteBook 745 G3 Notebook PC
HP EliteBook 755 G3 Notebook PC
HP 255 G4 Notebook PC
HP EliteBook 745 G2 Notebook PC
HP EliteBook 755 G2 Notebook PC
HP ProBook 645 G2 Notebook PC
HP ProBook 655 G2 Notebook PC
HP ZBook 15 G2 Mobile Workstation
HP 20" ProOne 400 G1 AiO Business PC
HP ProOne 400 G1 AiO Business PC (21.5" Touch)
HP ENVY 700-0xx PC
HP RP2 Retail System, Model 2000
HP RP5 Retail System Model 5810
HP 23-g0xx PC
HP 205 G1 AiO Business PC
HP ProOne 400 G1 AiO Business PC (19.5" NT)
HP 110-0xx Desktop PC
HP ProDesk 405 G2 MT Business PC
HP EliteDesk 800 G1 DM Business PC
HP ProDesk 600 G1 DM Business PC
Sprout Immersive Computer 23-sxxx
HP EliteDesk 705 G1 MT Business PC
HP EliteDesk 705 G1 SFF Business PC
HP 200 G1 MT Business PC
HP MP9 Model 9000 Digital Signage Player
HP ProDesk 485 G2 MT Business PC
HP MP4 Model 4200 Digital Signage Player
HP ProDesk 400 G2 MT Business PC
HP ProDesk 480 G2 MT Business PC
HP ProDesk 490 G2 MT Business PC
HP ProDesk 498 G2 MT Business PC
HP ENVY 23-nxxx All-in-One PC Beats SE
HP EliteOne 705 G1 23-inch Non-Touch AiO PC
HP EliteDesk 705 G1 DM Business PC
HP 20-20xx PC
HP 202 G2 MT Business PC
HP ProDesk 480 G1 MT Business PC
HP EliteOne 800 G1 21.5-inch Non-Touch AiO PC
HP Pavilion 21 AiO PC
HP xxxx All-in-One PC
HP ProOne 400 G1 23-inch Non-Touch AiO
HP 402 G1 SFF Business PC
HP Pavilion 23-p0xx All-in-One PC
CQ 18-40xx PC
HP 18-50xx PC
CQ 100-0xx Desktop PC
HP ENVY Recline 23-xxx All-in-One PC
HP Envy 27-xxx Recline AIO PC
HP Pro 3500 Series MT G2 PC
HP Pro 3500 Series G2 MT PC
HP 406 G1 MT Business PC
HP 18 AiO Business PC
HP 18 AiO Business PC
HP RP2 Retail System, Model 2030
HP 22-20xx All-in-One PC
HP 260 G1 DM Business PC
HP 280 G1 Business PC
HP ENVY Phoenix 810-0xx PC
HP Pavilion 500-axx PC
HP Pavilion 500-0xx PC
HP Pavilion Slimline 400-0xx PC
HP RP2 Retail System, Model 2020
HP EliteDesk 700 G1 SFF Business PC
HP EliteDesk 700 G1 MT Business PC
HP ProDesk 400 G2 SFF Business PC
HP 110-axx Desktop PC
HP Stream Mini Desktop 200-0xx
HP Pavilion Mini Desktop 300-0xx
HP EliteOne 800 G1 Touch Retail System AiO 23-inch
HP EliteDesk 800 G2 TWR Business PC
HP EliteDesk 800 G2 SFF Business PC
HP ProDesk 600 G2 SFF Business PC
HP ProDesk 600 G2 MT Business PC
HP EliteDesk 800 G2 DM 35W Business PC
HP 205 G2 AiO Business PC
HP ProDesk 400 G2 DM Business PC
HP EliteDesk 705 G2 DM Business PC
HP EliteDesk 800 G2 DM 65W Business PC
HP ProDesk 400 G1 DM Business PC
HP ENVY Phoenix 850-0xx Desktop PC
HP ENVY 750-0xx Desktop PC
HP ENVY xxxx PC
HP Pavilion 550-0xx Desktop PC
HP Pavilion xxxx PC
HP Slimline 450-axx Desktop PC
HP Pavilion 550-axx Desktop PC
HP Slimline 450-0xx Desktop PC
HP 251-axx Desktop PC
HP 251-0xx Desktop PC
HP ProDesk 680 G2 MT Business PC
HP EliteDesk 705 G2 SFF Business PC
HP EliteDesk 705 G2 MT Business PC
HP Envy 27-m0xx All-in-One PC
HP ENVY 24-m0xx All-in-One PC
HP Pavilion 23-q0xx All-in-One PC
HP Pavilion 22-a0xx All-in-One PC
HP 23-r0xx All-in-One PC
HP 22-30xx All-in-One PC
HP 20-r0xx All-in-One PC
HP EliteOne 800 G2 23-in Touch All-in-One Retail
HP Pavilion 27-n0xx All-in-One PC
HP 285 Pro G1 MT Business PC
HP Slimline xxxx PC
HP MP9 G2 Retail System
HP ProDesk 400 G2.5 SFF Business PC
HP 280 Pro G1 Business PC
HP Envy Curved All-in-One PC(Skydive-US)
HP Envy Curved 34-a0xx All-in-One PC
HP 20-e0xx All-in-One
HP All-in-One
Sprout Immersive Computer 23-xxxx
HP Pav xxxx PC
Compaq 230-axx Desktop PC
HP Slimline Desktop PC
HP 200 Pro G1 MT Business PC
HP ProDesk 600 G2 DM Business PC
HP 200 G1 ST Business PC
HP 280 G1 ST Business PC
HP Pavilion 27-xxxx All-in-One PC
HP Pavilion 24-xxxx All-in-One PC
HP ENVY xxxx Desktop PC
HP Pavilion xxxx Desktop PC

OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64
Microsoft Windows 7 Enterprise 32 Edition
Microsoft Windows 7 Enterprise 64 Edition
Microsoft Windows 7 Home Basic 32 Edition
Microsoft Windows 7 Home Basic 64 Edition
Microsoft Windows 7 Home Premium 32 Edition
Microsoft Windows 7 Home Premium 64 Edition
Microsoft Windows 7 Professional 32 Edition
Microsoft Windows 7 Professional 64 Edition
Microsoft Windows 7 Starter 32 Edition
Microsoft Windows 7 Ultimate 32 Edition
Microsoft Windows 7 Ultimate 64 Edition
Microsoft Windows 8 32 Edition
Microsoft Windows 8 64 Edition
Microsoft Windows 8 Chinese Market 32 Edition
Microsoft Windows 8 Chinese Market 64 Edition
Microsoft Windows 8 Emerging Markets 32 Edition
Microsoft Windows 8 Emerging Markets 64 Edition
Microsoft Windows 8 Enterprise 32 Edition
Microsoft Windows 8 Enterprise 64 Edition
Microsoft Windows 8 Multi-Language 32 Edition
Microsoft Windows 8 Multi-Language 64 Edition
Microsoft Windows 8 Professional 32 Edition
Microsoft Windows 8 Professional 64 Edition
Microsoft Windows 8.1 32 Bit
Microsoft Windows 8.1 32-bit Chinese Market
Microsoft Windows 8.1 32-bit Emerging Markets
Microsoft Windows 8.1 32-bit Enterprise
Microsoft Windows 8.1 32-bit Multi-Language
Microsoft Windows 8.1 32-bit Professional
Microsoft Windows 8.1 64 Bit
Microsoft Windows 8.1 64-bit Chinese Market
Microsoft Windows 8.1 64-bit Emerging Markets
Microsoft Windows 8.1 64-bit Enterprise
Microsoft Windows 8.1 64-bit Multi-Language
Microsoft Windows 8.1 64-bit Professional

LANGUAGE(S): Global

ENHANCEMENTS:
- Provides support for Windows 10.

PREREQUISITES:


HOW TO USE:
1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.


Copyright (c) 2015 Hewlett-Packard Development Company, L.P.