Check the SMTP server setup

	NOTE:	This procedure is for Windows operating systems. The following steps show examples of responses from the server. The text portion of the response can vary from server to server.

Open a Windows command prompt: click Start, click Run, and then enter cmd.

Enter telnet followed by the SMTP gateway hostname and then the number 25, which is the port over which the product is communicating. For example, enter telnet example.com 25

Press Enter. If the SMTP gateway hostname is not valid, the response contains the following message: Could not open connection to the host on port 25: Connect Failed.

If the SMTP gateway hostname is not valid, reconfigure the server.

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For the email digital-send feature, use the Scan/Digital Sending tab in the embedded Web server to configure the product to use a different SMTP server.

If you receive a reply such as 220 smtp.hostname, the SMTP gateway hostname is valid. Continue with the next step.

Identify yourself to the SMTP server. At the prompt, enter HELO followed by your host name. Press Enter. You should receive a reply.

Attempt to authorize to the SMTP server. At the prompt, enter AUTH. Press Enter.

If the reply is 503.5.3.3 AUTH not available, then the SMTP server does not require authentication.

If the reply is 250 AUTH or 334, the SMTP server requires authentication. Use the E-mail Setup page on the Scan/Digital Sending tab of the embedded Web server to configure the correct authentication information.

Verify that the server recognizes the email account that is sending the message. At the prompt, enter MAIL FROM: <sender@domain.com> where “<sender@domain.com>” is the email address for testing.

If the response is 550 Requested action not taken: mailbox unavailable, then the server cannot find the mailbox for that address.

If the response is 550 Requested action not taken: mailbox name not allowed, then the email address is not valid.

Verify that the server has sent the email to the recipient. At the prompt enter RCPT TO: <recipient@example.com> where “<recipient@example.com>” is the email address for the recipient.

If the response is 550 Requested action not taken: mailbox unavailable, then the server cannot find the mailbox for that address. The recipient email account might be configured so that it cannot receive messages from the product.

If the response is 551 User not local: please try <forward-path>, where “<forward-path>” is a different email address, then the email account is not active.