Client Management Solutions - HP ImageDiags

HP ImageDiags


DESCRIPTION:

HP ImageDiags is a tool designed to help HP Support diagnose customer problems more easily.

  • UserGuide
    • Version Date OS Download Link
    4.0.0.79 04/12/2024 Windows 10 or Windows 11 https://ftp.hp.com/pub/idr/ImageDiags4/ImageDiags.exe

    VERSION 4.0.0.79

    • Release date 04/12/2024
    • SHA256: 3026E27F06C8CE1621A5542BDA91D469E4A3CAF3BF84018612136BD650B29C90
    • Updated: License agreement for countries where it varies.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.78

    • Release date 04/11/2024
    • SHA256: 9F885C1243827B5052CB098CDD5EAF654F56C2BBCEDE7F567B461D78F0EA6160
    • Updated: License agreement to include privacy link.
    • Fixed: Auto-Uploader to an HPRC dropbox was failing to upload properly.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.77

    • Release date 04/10/2024
    • SHA256: C7D5E0F28BE102B4AE29C926FC23260ED907B31D4A1A6D5B14DF4F5994735255
    • Added: Code to skip getting SSL/TSL setting from Windows if locale is not English.
    • Added: Performance improvements around boot logs.
    • Added: HP ProSvS image detection in [Operating System] and [HP OS Image Information] section.
    • Added: CMSL Version to build 1.7.1.469.
    • Updated: Dock firmware check for newer FW version on USB-C G5, USB-C Essential, USC-C Universal G2, HP Thunderbolt Dock G4 docks to April 2024.
    • Fixed: Bug to update CMSL to the latest version if its not current.
    • Fixed: Bug fix for Microsoft Teams version information.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.76

    • Release date 03/07/2024
    • SHA256: B2C1F4082D48F2BF097D0D6D002154101081D7620B00739C7DB5AE6C4D8C2B28
    • Added: BIOS Release date added to Computer Section so its easy to tell how new a BIOS is.
    • Added: HPIA 5.2.1 release build.
    • Added: CMSL 1.7.0 release build.
    • Enhanced Windows Development Mode so it was more obvious how its configured on a computer with notes in [Application Info] sub-section.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.75

    • Release date 02/14/2024
    • SHA256: E094AABDA76D49A586CC8B569C89102B66962BAD618AD08A66D276D0258F7B16
    • Added: MS Teams reporting enhancement for the newer UWP versions of Microsoft teams.
    • Added: Disk related event IDs, 55,98,129,153, and 157 to the [Unexpected reboots] section of [Event logs Significant Entries].
    • Added: TDR related event IDs to a new subsection called [Graphics TimeoutDetectionRecovery errors] in [Event logs Significant Entries].
    • Added: TDR related registry settings in [Display Panel Info] under [TDR Settings].
    • Added: WMI namespace related event IDs 28,65,5600,5601, and 5614 to the [Unexpected reboots] section of [Event logs Significant Entries].
    • Added: [WMI Repository] subsection to [Storage Devices] section which performs a WMI repository consistent check.
    • Fixed: Fix for Application Error event log session index out of range message.
    • Fixed: An intermittent problem where sometimes we failed to collect the IDR.log file in the zip.
    • Enhanced: The event logs to collect upto 75 events instead of 50 for the Signficant Entries section due to new event IDs we added.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.74

    • Release date 01/29/2024
    • SHA256: B671A8DC64ED23728041C9B5571BBC6667EB14B18C59A2415040FFE78068BB47
    • Added: HPIA 5.2 release build.
    • Added: HP BatteryTest 1.18.0.0.
    • Added: Audio PowerSettings Values to [Audio Devices] section.
    • Enhanced: OS Summary update to include the Windows history report and release information links.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.73

    • Release date 12/01/2023
    • SHA256: A89ADC2DA164850DBAA18B75CD55994D6B34BF79CA046B142F2CBE3A0202BE67
    • Fixed: [Support from HP Site] report where it was failing to provide a report of deliverables.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.72

    • Release date 11/21/2023
    • SHA256: 1F004BD7DF0B5C09081CCA472D9D4FF545896E18BCA70BBB5191D2B55DB481F0
    • Added: HPIA 5.2 prerelease build.
    • Added: WLAN Service Settings and WLAN Service Settings parameters to "Collect Log Files" section.
    • Fixed: Memory detection on some Desktop Workstations where memory is not added in sequential slots.
    • Fixed: Support for HP.COM due to web site changes.
    • Fixed: DXDIAG will now log for discrete graphics and uma graphics in seperate folders.
    • Fixed: Winzip extraction issues due to zip compression changes.
    • Enhanced: Bitlocker troubleshooting.
    • Enhanced: "Collect Log Files" subsection by arranging them alphabetically for easier navigation.
    • Known Issues:
    • [Support from HP Site] is failing to run on some systems which is still under investigation.
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.71

    • Release date 10/18/2023
    • SHA256: 665FC1C9F1F1DC302B1A37987324B0A6E0DE7475A8C767B5F10A17E418F3BCE3
    • Enhanced: Zip compression to address some open bugs and reduce compression time.
    • Enhanced: Added more bitlocker recovery events to the Event Logs Significant Entries for System event and Bitlocker event logs.
    • Added: SureRun regkeys for Sure Click and Sure Sense to Security Section in [HP Wolf Security].
    • Added: Added SystemVersion key to [Computer] Section.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.70

    • Release date 09/18/2023
    • SHA256: 47F274CFFD34782A2EB6010EB4A549F8626E70EDD50B6ED4F8438D9108E12A2B
    • Added: HP Image Assistant (HPIA) 5.1.11 Release.
    • Enhanced: Bitlocker reporting.
    • Fixed: Problem where the security section was sometimes missing in the collection.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.69

    • Release date 09/07/2023
    • SHA256: D41D6FC61D4EEF3211AABF719EFA1A5ACFDE532FC4CD8B49D4B53E7A2FB862D6
    • Updated: Dock and Monitor detection script to report the current softpaqs on the web.
    • Updated: We only run HP Softpaq Download Manager if you run a full collection now.
    • Fixed: Read/Write Everything only runs on a full collection now. There were some instances where it still ran under recommended.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.68

    • Release date 09/01/2023
    • Enhanced: Logging around [Windows devices and drivers] in subsection of [Camera HW IDs] to collect MyHP Presence logs in HPPresenceVideo folder in zip.
    • Enhanced: [Event Logs Significant Entries] in subsection [Unexpected Reboots] to show normal login events (Event ID 6005). Increased the number of events logged in this section to capture more events.
    • Added: Computer ID in section [HP Wolf Security].
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.67

    • Release date 08/22/2023
    • Enhanced: logging around [SecureBootUEFI with Powershell] in subsection of [Storage Devices].
    • Fixed: Silent install was not running silently with some of the recently added tools.
    • Fixed: Read/Write Everything is only run on full collection.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.66

    • Release date 08/17/2023
    • Added: [SecureBootUEFI with Powershell] and [DBX Info with Powershell] in subsection of [Storage Devices].
    • Added: Collection of bootloaders in [Powershell Reports] section and enhanced EFI.log.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.65

    • Release date 08/15/2023
    • Added: HP Consent Registry Settings to Collected Logs section.
    • Added: SecureBootUpdates in SystemLogs\SecureBootUpdates in zip.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.64

    • Release date 08/11/2023
    • Added: Detection for SSL and TLS settings in the registry and also in Group Policy located in [Security Info], in subsection [System TLS and SSL Settings].
    • Added: Detection for [Secure Boot UEFI Forbidden List DBX and Code Integrity Boot Policy] which is located in that named section, which is a sub-section of [Collect log files].
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.63

    • Release date 07/03/2023
    • Added: HP Image Assistant (HPIA) 5.1.10 Release.
    • Added: HP Image Assistant Capture added to collection in HPIA folder.
    • Fixed: HP Image Assistant not running if the autoupdater was running and the next button was clicked.
    • Fixed: HP Support Assistant Web service issue.
    • Fixed: Powershell report for Modern Apps bug that sometimes failed to report.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.62

    • Release date 06/16/2023
    • Added: HP Image Assistant (HPIA) 5.1.10 Pre-release.
    • Added: Windows Development mode check in "Application Info" under sub-section "Windows Development Mode".
    • Added: Windows Sharepoint integration pilot for HP internal use, as an upload method. It requires a sharepoint link, authorized username and password.
    • Enhanced: "HP OS Image Information" to more accurately detect Custom Solution SKUs in the [Image SKU Detection] sub-section and included ImageBuilderReports.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.61

    • Release date 05/18/2023
    • Added: HP Image Assistant (HPIA) 5.1.9, and enhanced logging around HPIA.
    • Added: Logging for menu choices selected in the user interface when running ImageDiags. Note: The user selections are only logged in the .log file.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.60

    • Release date 05/03/2023
    • Added: PSR changes for Intel Graphics under "Display Panel Info".
    • Added: Encrption of details like Bitlocker recovery key and Windows PID.
    • Added: Select/Unselect All to the Options page, and also sort them alphabetically to make it more user friendly.
    • Enhanced: HP factory, Corporate Ready, and Custom Solution sku detection in "HP OS Image Information".
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.59

    • Release date 04/07/2023
    • Added: HP Image Assistant 5.1.8, and support for new return codes which were added for HP Image Assistant 5.1.8.
    • Added: DSC Registry Values to the [Display Panel Info] section.
    • Added: Additional HVCI scenario settings in Collected logs.
    • Added: Addition of Application Crash dump collection to AppCrash folder in the zip file.
    • Added: Added Systeminfo from registry to System.
    • Fixed: Fixed: IDR would not launch the user interface on some screen resolutions for 1400*1050/1680*1050.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.58

    • Release date 03/10/2023
    • Added: TPM Endorsement KeyInfo in [Security] section under sub-section [TPM Info]
    • Fixed: [Support from HP Site] change to more consistently get the driver list.
    • Fixed: HP Image Assistant (HPIA) error in Auto Update Softpaq screen, if HPIA is already opened.
    • Enhanced: Added HPIA reporting for docks and accessories in the HPIA.html report.
    • Enhanced: Firmware detection for HP E24D G4 and HP E27D G4 docking monitors and USB-C G5 essential dock in the [Docking Station Devices] section.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report.

    VERSION 4.0.0.57

    • Release date 02/15/2023
    • Added: Softpaq Auto-updater feature added for drivers and firmware. This uses the HP ImageAssistant (HPIA) to provide you the ability to update drivers or BIOS that is currently out of date according to HPIA. If you want to bypass that check you can on the license agreement screen, but we recommend it be run, to quickly identify if HP deliverables are are not current on the system before engaging HP tech support. Note: When updating an AMD Graphics driver, a reboot will be required and you will need to rerun ImageDiags after the reboot in order to install the latest AMD graphics driver.
    • Added: A Winver like reporting version info in the top of [Operating System].
    • Added: /Z to gpresult command to get more detailed reporting.
    • Added: Enhancements to HP ImageAssistant logging for troubleshooting HPIA issues.
    • Added: BCDEDIT report now includes /v command for verbose output.
    • Fixed: Scenario where we sometimes didn't get the complete windows event logs.
    • Known Issues:
    • FWCheckerTool may report no dock detected for the HP USB-C G5 Essential dock; however, it should be reported correctly at the bottom of the [Docking Station Devices] section.
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report.

    VERSION 4.0.0.56

    • Release date 01/24/2023
    • Updated: Added detection logic so Windows update history webpage will only be shown for the OS that is installed on the machine (ie Win10 or Win11).
    • Added: Realtek Audio reporting enhancement in [Audio Devices] section. Refer to RADDump.log, or output in the main logs in this section.
    • Known Issues:
    • FWCheckerTool may report no dock detected for the HP USB-C G5 Essential dock; however, it should be reported correctly at the bottom of the [Docking Station Devices] section.
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report.

    VERSION 4.0.0.55

    • Release date 01/04/2023
    • Updated: FWCheckerTool for HP Thunderbolt Dock G4.
    • Added: Performance improvements around hp.com check.
    • Known Issues:
    • FWCheckerTool may report no dock detected for the HP USB-C G5 Essential dock; however, it should be reported correctly at the bottom of the [Docking Station Devices] section.
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report.

    VERSION 4.0.0.54

    • Release date 12/13/2022
    • Updated: CMSL to version 1.6.8, BIOSConfigUtility to version 4.0.33.1, HP ImageAssistant to version 5.1.7.
    • Added: FWCheckerTool for Docks and some docking monitors.
    • Added: SN Repository and PartSurfer links to [Computer] Section.
    • Fixed: Dock detection, so that RJ45 dongles no longer get reported instead of some docks.
    • Known Issues:
    • FWCheckerTool may report no dock detected for the HP USB-C G5 Essential dock; however, it should be reported correctly at the bottom of the [Docking Station Devices] section.
    • FWCheckerTool does not check firmware properly on the HP Thunderbolt Dock G4 currently.
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report.

    VERSION 4.0.0.53

    • Release date 11/14/2022
    • Added: HP USB-C to RJ45 Adapter Rev. C detection support.
    • Added: CrystalDiskInfo report in [Storage Devices] section to enhance storage reporting.
    • Added: In [Windows devices and drivers] added a sub-section [Device Driver Problems] to make it easier to spot devices that have a yellow bang in device manager, or that have an error reported.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report.

    VERSION 4.0.0.52

    • Release date 11/03/2022
    • Added: Two more methods in [Storage Devices] section to capture the storage device info and serial numbers for a storage device. One method is supported only on HP Core BIOS devices. The other method should work on any BIOS.
    • Added: Docking support for HP Universal USB-C Multiport Hub.
    • Added: Detection for HP USB-C to RJ45 Adapters Rev A,B, and D. Also added support for the G2 version Rev. A in [Docking Station Devices].
    • Fixed: Some intermittent scenarios where we failed to get an hp.com report on some systems.
    • Known Issues:
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report.

    VERSION 4.0.0.51

    • Release date 10/11/2022
    • Added: Detection logic for the following newer docks in the [Docking Station Devices] section. HP USB-C G5 Essential Dock,HP Thunderbolt Dock G4, HP USB-C Travel Hub, HP USB-C Mini-Dock, HP Elite USB-C Hub, and HP USB-C Travel Hub G2.
    • Added: NETSH wlan show wlanreport in the [Network Settings] section.
    • Added: NCSI (Network Connectivity Status Indicator registry keys. These registry files also reside in the System Logs\NCSI folder, but they are in the collected registry sections as well.
    • Enhanced: CVEChecker in Powershell Reports section.
    • Added: Ability to run tests with the ONLY switch from command prompt for deploying something to check something like Disk or Power items easily by themselves without running the entire tool. Note: The ONLY can be before or after the test being run as shown below. Example: ImageDiags.exe NONE NOUI DISKONLY Example: ImageDiags.exe NONE NOUI ONLYPOWER
    • Known Issues:
    • The HP.COM report does not work on a HP ZBook Studio 15.6 inch G8 Mobile Workstation PC which is under investigation.
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report.

    VERSION 4.0.0.50

    • Release date 09/30/2022
    • Added: HP ImageAssistant version 5.1.6.
    • Added: [Details from SystemInfo] report in [Computer] section.
    • Added: Memory report in [Memory Information] to show virtual memory.
    • Added: Support to terminate tools that hang us up intermittently for extended periods of time.
    • Enhanced: Fixes for hp.com to get better reports on more systems.
    • Enhanced: HP Sure Start Logs.
    • Known Issues:
    • The HP.COM report does not work on a HP ZBook Studio 15.6 inch G8 Mobile Workstation PC which is under investigation.
    • The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report.

    VERSION 4.0.0.49

    • Release date 08/30/2022
    • Enhanced: Driver reporting in section [Support from HP Site] for machines with short marketing names or Win10 X64 OS choices.
    • Added: .NET Framework versions present in [Application Info] in sub-section [.NET Framework Version Details Info]
    • Added: Additional Windows 11 update history link near UBR reporting.
    • Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report.

    VERSION 4.0.0.48

    • Release date 08/23/2022
    • Enhanced: Support for HP.COM driver reporting in section [Support from HP Site].
    • Added: Support for Snapdragon X55 5G WWAN card. Logs are located in SystemLogs\Snapdragon_X55_5G folder.
    • Added: Support for Intel 5G Solution 5000 WWAN card. Logs reside in the Network folder in the zip file.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report.

    VERSION 4.0.0.47

    • Release date 08/07/2022
    • Added: Check for HP.COM for latest deliverables from our web site in section [Support from HP Site]. This should support consumer products also, and will attempt to report the latest deliverables on hp.com to what is on the machine.
    • Added: CVE Checker report for commercial products. This is located in Powershell reports in the [CVE Checker] Subsection. This report will show any HP softpaqs that are missing on device that contain known CVE (Security) fixes.
    • Fixed: Scenario we saw where running silently failed to collect log files.
    • Fixed: Scenario where Windows update check would not run due to DisableDualScan registry setting. We now report that registry key status if blocked.
    • Fixed: SureStart and EC Shutdown logs are only executed on HP Core BIOS systems by design as they are not supported on an OEM BIOS.
    • Fixed: Read/Write Everything Windows 11 popup is handled.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report.

    VERSION 4.0.0.46

    • Release date 07/05/2022
    • Enhanced: Techpulse reporting by running the Techpulse reporting tool HPReport if we detect Techpulse is on the device. Logs are saved in the Techpulse folder off the root of the zip.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.45

    • Release date 07/01/2022
    • Added: Support for ARM64 CPUs.
    • Added: The latest Speculation Control detection script version 1.0.16.
    • Added: Enhanced SATA SMART reporting in [Storage Devices] in subsection [Disk Info with PowerShell].
    • Added: HP Techpulse log collection in folder System Logs\HP Techpulse. This change does not run the HPReport /Get command.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.44

    • Release date 05/24/2022
    • Added: Reporting in [Display Panel Info] for privacy screen settings in section Panel State.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.43

    • Release date 05/18/2022
    • Added: HP Image Assistant version 5.1.5.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.42

    • Release date 05/06/2022
    • Added: [Advanced_NetworkProperties] added as a sub-section under [Network Settings] to make it easier to review advanced properties.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.41

    • Release date 04/30/2022
    • Fixed: Intermittent condition where HP Softpaq Download manager sometimes would take a very long time to complete.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.40

    • Release date 04/28/2022
    • Added: /silent switch will now skip any tools that do not support silent execution. This can be good for IT Admins, but bad for some investigations where those tools maybe required.
    • Added: EC Shutdown logs to ZBook Power G7 Mobile Workstation, as this was being skipped on this model.
    • Added: Altiris client logs added to the recommended collection as follows: ProgramData\Symantec\Symantec Agent\logs reside in System Logs\Altiris folder in the zip. ProgramData\Symantec\Symantec Agent\Installlogs reside in System Logs\AltirisAgent folder in the zip.
    • Fixed: Powershell path checking logic, as some of our WMI calls were failing on machines in some rare instances due to PS path being incorrect.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.39

    • Release date 04/07/2022
    • Added: SCCM client logs are located in System Logs\SCCMLogs.
    • Added: Enhanced support for HP Presence in [Unified Communications] section.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.38

    • Release date 04/05/2022
    • Fixed: Hang that was seen on some computers during the [Application Info] part of the collection.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.37

    • Release date 03/29/2022
    • Added: [Win32_NetworkAdapter] as a subsection to [Network Settings].
    • Added: [SoftwareLicensingService instance] as a subsection to [Security Info].
    • Fixed: Switch for MAX_MULTI_THREADS as this was not working as intended. This switch will allow you to limit the number of threads we run at once.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.36

    • Release date 03/21/2022
    • Added: Windows [User Profile Info] as a subsection to [Application Info].
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.35

    • Release date 03/16/2022
    • Added: Updated smartctl to the latest 7.3 release.
    • Fixed: Exceptions we were getting in smartctl under [Storage Devices]
    • Fixed: Exceptions that were preventing the thermal logs from providing data in the CSV file and one log file.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.34

    • Release date 03/15/2022
    • Added: Fix around programs that block RWE from running successfully are now handled more consistently. You may see 1 or 2 popups but it should go away after that rather than keep popping up repeatedly.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.33

    • Release date 03/09/2022
    • Added: Win32 Product Application Info as sub section under [Application Info] to enhance app install reporting.
    • Added: hpqlog for appdata and also for ProgramData for enhanced reporting around HP apps.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.32

    • Release date 02/18/2022
    • Added: For Fast and Light collection we will now analyze dump files if found on the machine, but to keep the payload small we will not collect them in the zip file. Most of the time our HP support teams require dumpfiles to do a more in depth analysis for bluescreens, but the Fast and Light can be an easy way for frontline agents and customers to do a quick triage on a system and keep the payload smaller. While the Fast and Light collection normally runs in just a few minutes, if there are several dumps on the machine it may take around 10 minutes or more to complete the dump analysis with this change.
    • Added: For fast and Light collection we also added the [Event Logs Significant Entries] section which is also important for fast triage.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.31

    • Release date 02/08/2022
    • Fixed: Enhanced Antivirus detection around Read/Write Everything. Sometimes we were being blocked when we didn't need to be.
    • Added: First attempt at an experimental HPSA report using the HP Software Update Delivery Framework (SUDF) Interface. This is intended to give a HPSA like report for consumer products. Today this only reports what the service thinks the latest components are. This report is NOT doing any real checks against what is actually installed on the system and if its the latest version or not.
    • Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now, so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report.

    VERSION 4.0.0.30

    • Release date 01/19/2022
    • Added Chassis Type to [Computer] section..
    • Enhanced EC Shutdown logs to support more products.

    VERSION 4.0.0.29

    • Release date 01/05/2022
    • Fixed typo on Recommended collection in log.
    • Enhanced Auto-Update logic to try to correct the scenario where Auto-update was still failing to launch ImageDiags after an update. Note: Because this code is executing the previous build, it may fail on this build, but hopefully the next auto-update should work seemlessly. After the auto-update completes, you may have to launch ImageDiags again to run it on this build.

    VERSION 4.0.0.28

    • Release date 01/04/2022
    • Added [Time Service] Section to assist in troubleshooting Windows time service and clock synchronization issues. There are two parts to this section. Win32 Time functions, and the settings in the registry. Refer to the sub-section links in the [Time Service] section for them.
    • Added the HP_DockAccessoryWMIProvider.log file to the dock folder in zip when there are no errors encountered.

    VERSION 4.0.0.27

    • Release date 01/03/2022
    • Fixed ImageDiags Auto-update sometimes not launching properly when a new version releases and an Auto update occurs.
    • Fixed Implemented a more complete fix for Edge Extension error in [Web Browser Information] as we were still seeing some failures.
    • Fixed error handling around Reliability Records and Event Log parsing. Sometimes Reliability Records can fail, and it was causing the whole section to be skipped. Now we will log the error and still execute the remaining section. Since Reliability Records relies on Powershell, we log the Powershell path in the registry as well.
    • Fixed HPDockAccessoryWMI was not working on some docks. We implemented the latest version of the WMI provider to correct this.
    • Fixed If HPDockAccessoryWMI fails, it was leaving a log file HP_DockAccessoryWMIProvider.log behind that was not being collected. We now collect that logfile in the zip and its no longer left behind where ImageDiags is run.
    • Added No logs message in EventLogParser to be more obvious for the section [Unexpected Reboots] section. Without that change we sometimes got duplicate headers listed if there were no events captured in either log file.
    • Enhanced the Bitlocker Registry settings collection in [Bitlocker Settings].

    VERSION 4.0.0.26

    • Release date 12/16/2021
    • Changed Notes section is more prominent on the collection screen for users.
    • Fixed Fan speeds reported correctly in Thermal logs.
    • Fixed Edge Extension error in [Web Browser Information]

    VERSION 4.0.0.25

    • Release date 12/15/2021
    • Added "Notes" input section under Collection Type page to allow user input, notes, comments, or observations to be captured in IDR.html and IDR.log file. This is helpful for annotating different runs of ImageDiags when testing or trying to capture problems for analysis by HP. The notes are visible under Collection Type in the top of the log or html file. Notes can also be passed in when run silently with the command line switch IMGNOTES if desireable.
    • Added latest build of HPIA Version 5.1.4.
    • Added ThermalLog.csv and Thermallog_New.log adds Celsius and Farhenheit numbers for easier reading.
    • Added Edge Version details to [Web Browser Information] section.

      • Known Issues:

    • Exception sometimes is thrown around Edge Browser extension code which is under investigation.

    VERSION 4.0.0.24

    • Release date 12/07/2021
    • Added DISM /online /get-packages /format:table to "MS QFEs Installed" section for enhanced reporting of changes.
    • Added Reliability Records summary report to "Event Logs Significant Entries" section.

    VERSION 4.0.0.23

    • Release date 11/24/2021
    • Added TpmTool gatherer functionality where supported which is from 20H1 (2003) build 19041 and forward.
    • Fixed WMIC errors on newer builds of Windows 10 21H1 and Windows 11 where the WMIC console tool has been deprecated.
    • Fixed exception around Windows update library calls that occur on some systems.

    VERSION 4.0.0.22

    • Release date 11/05/2021
    • Added client MIK folder log collection to the MIK folder for machines that are deployed with our MIK.
    • Fixes from 4.0.0.21 in public release.

    VERSION 4.0.0.21

    • Release date 11/03/2021
    • Fix to address folder cleanup when run remotely with redirected folder output. This was not a public release beyond the customer that reported it.
    • Fix to address some scenarios where ImageDiags would terminate and fail to zip up at the end.

    VERSION 4.0.0.20

    • Release date 11/01/2021
    • Added: Parsing for System Event IDs 161 so we can tell if a BSOD occurred and the dump file was not created. If we see a 161 without 1001 that can be indicative that a dump file was not created after a BSOD.
    • Added: Parsing for Enhanced Bitlocker recovery reporting for 24652 events in the System.event log, and event 817 in the Bitlocker event logs.
    • Updated: HP Battery Check to use the latest release 1.17.8.0.

    VERSION 4.0.0.19

    • Release date 10/28/2021
    • Added: MeasuredBoot logs collected for Recommended collections to assist with Bitlocker Recovery Screen investigations.
    • Added: Enhanced EC Shutdown logs to support some EliteDesk 800DM and 705DM products.

    VERSION 4.0.0.18

    • Release date 10/28/2021
    • Fixed: Audio error that showed up recently in the audio report.
    • Fixed: Event Logs not being collected properly for recommended reports.

    VERSION 4.0.0.17

    • Release date 10/28/2021
    • Added: Detection logic for another vendor blocking RWE, so we will skip this part for vendors that don't let us run.
    • Added: Fix for ImageDiags sometimes failing to complete and not creating a zip file. If we continue to see failures,
    • we need to collect the logs it leaves behind so we can analyze the cause of the issue.

    VERSION 4.0.0.16

    • Release date 10/28/2021
    • Added: Thermal logging added and collected in folder \ThermalLogs as ThermalLog.csv and ThermalLog.log. This reports
    • temperatures on unit while ImageDiags was running, and also the fan speeds doing readings approximately every 15 seconds.
    • Added: Added Powerslider registry key settings in the Collect Logs section.
    • Added: Increased the duration for batteryreport to 14 days, and the duration for sleepstudy report for 28 days.
    • Fixed: Scenario where VCPCodeTester.log file was being left behind after we ran.

    VERSION 4.0.0.15

    • Release date 10/28/2021
    • Updated: Reduced IDR runtime seen on some machines observed as a bottleneck around Collecting files and the ROISCAN check.
    • Updated: Improved the timestamp logging to be more user friendly.

    VERSION 4.0.0.14

    • Release date 10/28/2021
    • Updated: Enhanced the Microsoft QFE report in section "MS QFEs Installed." .
    • Fixed: Full collection issue addressed so SDMCache folder is only collected with full collection for Ivanti/Landesk collection.
    • Since full collection feature for engineering reports was broken and always running, most things are collected in recommended now to avoid
    • changes in behavior from how it was working.

    VERSION 4.0.0.12

    • Release date 10/28/2021
    • Added: HPIA version 5.1.3 is now included which includes Windows 11 support.
    • Added: The HTML report is organized better now. After the first six sections everything is in Alphabetical order to make it
    • easier to find and navigate.
    • Added: Ivanti log collection for troubleshooting install errors with Ivanti / Landesk clients. ProgramData\Landesk\Logs will be in the System Logs\Ivanti folder.
    • If Full collection is selected, C:\program files (x86)\landesk\ldclient\sdmcache will be in the System Logs\IvantiSDMCache folder.
    • Because the payload can be pretty large, we do not collect the SDMCache folder for other collections unless the user selects it manually.

    VERSION 4.0.0.11

    • Release date 10/28/2021
    • Added: BIOS Vendor in [Computer] Section. This will report HP on HP Core BIOS systems, and whoever the vendor is if its an OEM BIOS
    • Added: Detection logic for Windows Defender running on a unit. If we find Windows Defender active, Read/Write Everything will
    • not be run because Windows defender blocks it from running properly.

    VERSION 4.0.0.10

    • Release date 10/28/2021
    • Added: Feature to allow customers to specify a network share for ImageDiags to output the zip file on running it.
    • This can be specified as a Command switch on the command line as NTPATH:\\MyShare\MyFolder
    • Note: NOUI is a mandatory switch required in order to use NTPATH

    VERSION 4.0.0.9

    • Release date 10/28/2021
    • Added: Better DeviceGuard [DeviceGaurd Scenarios], Credential Guard [DeviceGuard Scenarios CredentialGuard], and
    • SystemGuard [DeviceGuard Scenarios SystemGuard] reporting in the registry keys collected.
    • Added: [Crash Dump Settings] registry key in the registry keys collected.
    • Added: Thermal event codes in the parsed event logs for ungraceful shutdowns.
    • Updated: Updated Smartctl to use the latest build 7.2.

    VERSION 4.0.0.8

    • Release date 10/28/2021
    • Fixed: Auto-updater code will work going forward. If you have an older version update to this build as a minimum.

    VERSION 4.0.0.6

    • Release date 10/28/2021
    • Added: System Event ID 1001 Bugcheck is now reported in the ungraceful shutdowns with the bugcheck number.

    VERSION 4.0.0.5

    • Release date 10/28/2021
    • Added: Removed the DeviceGuard enable block for Read/Write Everything. If RWE hangs on some machines we may have to block for them as needed.
    • Added: Enhanced EC shutdown reporting support.

    VERSION 4.0.0.4

    • Release date 10/28/2021
    • Added: Close box to the HPRC Auto-upload box.
    • Fixed: DriverStore was not reporting, and that has been corrected.
    • Fixed: Some registry exports that were failing.

    VERSION 4.0.0.3

    • Release date 10/28/2021
    • Added: SDM is run automatically now for any selection. We were running it before but not including the results if HPIA ran successfully, so we now
    • provide you both results. HPIA results should be your primary tool for image validation! SDM is not maintained and may not be accurate, but
    • it can be helpful in identifying things that are not called out by HPIA that require CVA detection methods today.
    • Added: Devlogs folder which includes ToolBenchmarks file we use primarily to identify bottlenecks in IDR4 and how long each tool takes to complete.

    VERSION 4.0.0.2

    • Release date 10/28/2021
    • Added: Multi-threaded support so the tool should run much faster on most machines. High CPU utilization is anticipated while its running.

    VERSION 4.0.0.1

    • Release date 10/28/2021
    • Added: HPRC upload now has a progress bar also.

    VERSION 4.0.0.0

    • Release date 10/28/2021
    • Added: Enhanced Checkpoint Full Disk Encryption to report if its running bootmgfw or bcdboot mode.

    VERSION 3.0.0.70

    • Release date 07/16/2021
    • Updated build of HPIA to use the current release version 5.1.2.

    VERSION 3.0.0.69

    • Release date 05/21/2021
    • Updated build of HPIA to use the current release version 5.1.1.
    • Added Collection of bootstat.dat to the Operating system folder.

    VERSION 3.0.0.68

    • Release date 05/06/2021
    • Updated build of HPIA to use the current release version 5.1.0.
    • Added Collection for IntelXMM7360 WWAN for winihvril_configuration.xml from the installer package and windows.
    • Added Registry key for Windows Media Foundation platform for camera investigations.
    • Added Registry key for Windows Update settings for troubleshooting Windows update issues.
    • Cleaned up some of the registry export settings that were not working correctly.
    • Improved the readability of the Security Info headers around some third party encryption providers.

    VERSION 3.0.0.67

    • Release date 04/16/2021
    • Added Updated the HPDockWMIProvider to use the latest release.
    • Added Checkpoint Full Disk encryption check to determine if system is in Bootmgfw mode or BCDBoot mode.

    VERSION 3.0.0.66

    • Release date 03/02/2021
    • Added HP Image Assistant 5.0.4 to ImageDiags.

    VERSION 3.0.0.65

    • Release date 2/21/2021
    • Added instructions on how to run the tool from CMD line on the license page to workaround the GUI issue on lower resolution screens.
    • Improved HP preinstall image logging by adding c:\recovery folder as well as the Osit\snt files from system.sav.
    • Hidden hardware devices are now reported in [Windows devices and drivers] under the subsection [Unconnected (hidden) Devices]
    • Better BitLocker reporting by trying to include the BitLocker event log, and also a PCR register dump under [Security Info] under the subsection [PCR Values].
    • Added DeviceInstall Restrictions registry key in the docking report.
    • Added Auto upload progress so user has a better idea of bytes being uploaded if they upload to an HPRC dropbox.

    VERSION 3.0.0.64

    • Release date 1/11/2021
    • Added [Camera HW IDs] section in Windows devices and drivers section.
    • Enhanced shutdown logging to include one return code we were missing.

    VERSION 3.0.0.63

    • Release date 12/14/2020
    • Enhanced WLAN profile collection.
    • Enhanced platform support.