TITLE: HP Sure Run

VERSION: 2.0.16.1 REV: A PASS: 1
DESCRIPTION:
HP Sure Run monitors software applications against malicious attacks and
performs recovery as appropriate. This package is provided for supported
computer models that are running a supported operating system.

PURPOSE: Routine
SOFTPAQ NUMBER: SP112596
SOFTPAQ FILE NAME: sp112596.exe
SOFTPAQ MD5: 7366aa3c4e2bf8ddb196c3baf8d2c300
SUPERSEDES: SP102473
EFFECTIVE DATE: February 05, 2021
CATEGORY: Software-Security
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Notebooks;Desktops

HARDWARE PRODUCT MODEL(S):
HP EliteBook x360 1030 G4 Notebook PC
HP EliteBook x360 1040 G5 Notebook PC
HP EliteBook x360 1040 G6 Notebook PC
HP EliteBook 830 G6 Notebook PC
HP EliteBook 836 G6 Notebook PC
HP EliteBook 840 G6 Notebook PC
HP EliteBook 846 G6 Notebook PC
HP EliteBook 850 G6 Notebook PC
HP ZBook 14u G6 Mobile Workstation
HP ZBook 15u G6 Mobile Workstation
HP EliteBook 840r G4 Notebook PC
HP EliteBook 846r G4 Notebook PC
HP Elite Dragonfly Notebook PC
HP EliteBook 840 G5 Healthcare Edition Notebook PC
HP EliteBook 846 G5 Healthcare Edition Notebook PC
HP EliteBook 840 G6 Healthcare Edition Notebook PC
HP EliteBook 846 G6 Healthcare Edition Notebook PC
HP EliteBook 735 G6 Notebook PC
HP EliteBook 735 G5 Notebook PC
HP EliteBook x360 830 G6 Notebook PC
HP EliteBook x360 830 G5 Notebook PC
HP ZHAN X 13 G2 Notebook PC
HP EliteBook 830 G5 Notebook PC
HP EliteBook 836 G5 Notebook PC
HP EliteBook 745 G6 Notebook PC
HP EliteBook 745 G5 Notebook PC
HP EliteBook 755 G5 Notebook PC

OPERATING SYSTEM(S):
Microsoft Windows 10 version 1909 (64-bit)
Microsoft Windows 10 version 1903 (64-bit)
Microsoft Windows 10 version 1809 (64-bit)
Microsoft Windows 10 version 1803 (64-bit)
Microsoft Windows 10 version 1709 (64-bit)
Microsoft Windows 10 version 20H2 (64-bit)
Microsoft Windows 10 version 2004 (64-bit)
Windows 10 IoT Enterprise 2019 LTSC 64-bit
Windows 10 IoT Enterprise 2016 LTSB 64-bit
Microsoft Windows 10 version 21H1 (64-bit)
Microsoft Windows 11 version 21H2 (64-bit)
Microsoft Windows 10 version 21H2 (64-bit)

LANGUAGE(S): Global

ENHANCEMENTS:
- Increases the PIN length from 4 digits to 6 digits.

FIXES:
- Fixes an issue where the Compatibility Support Module (CSM) does not update to
the latest build when Sure Run is monitoring CSM.

PREREQUISITES: NONE
HOW TO USE:
Download the file by clicking the Download or Obtain Software button and saving
the file to a folder on your hard drive (make a note of the folder where the
downloaded file is saved).

New Install:

1. Right click SP112596 and select Run as Administrator.
2. If the User Account Control appears, select Yes.
3. On the HP Sure Run wizard screen, verify that the version is correct, then
select Next.
4. Select I accept the terms in the license agreement, then select Next.
5. Remove Installation Files - choose an option or accept the default, then
select Next.
6. Select Finish.

A series of messages are displayed as the installation program runs. Select the
following responses:

7. Welcome to the InstallShield Wizard for HP Sure Run, select Next.
8. Ready to Install the Program, select Install.
9. InstallShield Wizard Completed, click Finish.

Upgrade:

IMPORTANT: Uncheck HP Sure Run in HP Client Security Manager, then select
Submit.

1. Right Click SP112596 and select Run as Administrator.
2. If the User Account Control appears, select Yes.
3. On the HP Sure Run wizard screen, verify that the version is correct, then
select Next.
4. Select I accept the terms in the license agreement, then select Next.
5. Remove Installation Files - choose an option or accept the default, then
select Next.
6. Select Finish.

A series of messages are displayed as the upgrade runs. Select the following
responses:

7. This setup will perform an upgrade, select Yes.
8. Resuming the InstallShield Wizard, select Next.
9. Files in Use, select OK.
10. The setup was unable to automatically close, select OK.
11. InstallShield Wizard Completed, select Finish.

Provisioning HP Sure Run:

1. To start HP Sure Run, click the Windows key and type HP Client Security
Manager.
2. Select HP Client Security.
3. Select Sure Run.
4. If the User Account Control appears, select Yes.
5. Check Enable HP Sure Run, then select Submit.
6. Enter the 4-digit pin number, then select Submit.
7. Select OK.
8. Reboot is required, select Yes.


Copyright (c) 2021 HP Development Company, L.P.